SMART Testing & Professionals For Contact Centres
Innovate faster & give your clients a better customer experience for 2020
Growth outcomes are driven by “lean processes, technical practises and culture”
Dr Nicole Forsgren DORA
The C-Suite Lead Culture &
Enterprise Transformation
Less than 8% of customers agree that companies are providing them with a superior customer experience.
“Are you a CEO, and CFO wondering how their company goes from where it currently is to digital nirvana without taking on disruptive operational change?”
ENTERPRISE DEVOPS
lean processes
Continuous Automated Testing
We’ve partnered with PumpCX to bring you access to an unrivalled, continuous automated testing tool.
PumpCX’s vendor independent continuous testing tool is the fastest and most accurate way for you to know when anything is wrong across your entire environment.
Simultaneously, it assists you with the re-tooling required for rapid testing automation & innovation; vital to accelerate new customer experience and to help you drive growth and digital transformation…
DEVOPS COACHING
technical practises
Cloud Migration
Are you ready to move to the cloud?
Don’t worry; our vendor neutral tool takes the heavy lifting out of the equation.
Our continuous testing tool is implemented first; so you can have a precise replica of your current enterprise environment (be it Genesys, Cisco, Avaya or other) or we can design a new IVR from scratch. Then we replicate your exact model in the cloud. We leave in the continuous testing tool. You now have continuous testing and monitoring across your cloud and entire environment.
Your environment can take advantage of the 5 essential characteristics of cloud computing. After the migration you can then use data lead decisions to deploy rapid development to improve your customer experience CX.
Did you know that the way you go about your technical practises is critical to your success?
DEVOPS FOR ENTERPRISE
Complimentary:
Upfront Contact Centre Audit 2019
We can offer a FREE complimentary upfront audit; to document where you are now, and help you develop or extend your DevOps strategy so it aligns with your organisations goals and values.
ONE DAY BOOTCAMPS
Transformational Change BOOTCAMPS
We have popular one day bootcamps
including:
Technical Practises for DevOps in a day;
Automated Continuous Testing in a day;
DevOps Culture Mindset in a day(using our functional model, getting to your why & how feedback loops affect us);
(ADD-ON)Why noise cancelling matters.
“Elite DevOps is good for technology because you can have throughput, stability and availability, with no trade offs.” Dr Nicole Forsgren DORA
Awesome Benefits Of Elite DevOps For Contact Centres
Incredible Innovation Speed
Increased development velocity due to shorter test cycles.
Increased Customer Experience
Increased CX coverage (and all the benefits of increased growth, reduced churn etc) by having a fully monitored and tested solution
Improved Agility
Improved platform agility due to detecting faults sooner and the ability to perform investigative testing
Decreased Rework
Decreased development rework due to automated testing occurring earlier in the development cycle (shifting left).
Faster Fault Resolution
Decreased time required to detect, identify and resolve faults
Less Burn Out
Decreased staff burn out with automation of mundane manual testing – freeing your testing and dev team to do higher level work
FEATURED
BOOTCAMPS 2020
Technical practises For DevOps In A Day 2020
Automated Continuous Testing In A Day 2020 (Co Hosted with pump.cx)
DevOps Culture Mindset In A Day 2020
Online Event
Contact Centre Cloud Migration Conference 2020 May 12, 2020 – 9:00AM to May 13 – 5:00PM AEST
Early Bird from $497 to $697
GET IT TOUCH
Contact Us
OUR ADDRESS
57 Anniversary Avenue, Terrigal NSW 2260 Australia
virginia@cloudsail.com.au